Weathering Chamber

Xenon-arc Lamp Product Warranty

Specialty Light Sources, Inc. warrants to the Purchaser of the Xenon-arc lamp (Product) that the Product will continue to ignite during 1000 hours of normal operation within the 12 month period commencing with the date of the invoice purchasing the Product.  Specialty Light Sources, Inc. shall be liable only if the Product is used under normal operating conditions in equipment that designed for use of such Product and the equipment the Product is used in is maintained as specified by the equipment manufacturer.

This warranty does not cover failures in the following cases:

a)    Loss or damage to the Product due to abuse, mishandling, or improper packaging or storage by you.

b)    If the Product part number and/or serial number have been altered or removed.

c)     Loss or damage to the product due to improper equipment systems maintenance.

d)    Loss or damage to the product due to non-compliance with recommended lamp filter replacement schedules.

e)    Loss or damage to the product caused by power supply or coolant water system malfunctions.

The Purchaser’s remedies shall be limited to replacement of the Xenon-arc lamp failing to ignite with a new lamp of the same type and kind according to the following schedule:

1.    A Lamp that fails to ignite within the first 100 hours of normal operation will be replaced at no charge with a new lamp of the same type and kind.

2.    A Lamp that fails to ignite between 101 and 1000 hours of normal operation will be replaced at a prorated charge based on actual usage of the failed lamp with a new lamp of the same type and kind. The charge for the new replacement lamp is calculated by multiplying the current list price with the ratio of the TOTAL HOURS USED (of the failed lamp) divided by 1000.  A purchase order or credit card authorizing the charges for the new replacement lamp and shipping is required prior to shipment of the replacement lamp.

The warranty replacement does not extend the original warranty period of the failed product.

To return a product for warranty replacement by Specialty Light Sources, you will need to request a Return Merchandise Authorization (RMA) number by contacting Specialty Light Source Customer Care, return the product in the original shipping container prepaid to Specialty Light Sources, Inc., including reasonable evidence of total hours and conditions of usage.

To request a RMA through our Customer Care department:
  By phone: 800 690 3480
  By FAX :  800 690 3484
  During normal business hours

and
  By e-mail: customercare@specialtylightsources.com
  24 hours a day, 7 days a week

We'll need the following information to authorize your return:
· Customer name
· Customer number
· Invoice number or order number
· Item serial number(s)
· The number of items being returned
· Whether the product box has been opened
· Reason for the return

The merchandise must be returned in the original packaging materials. The RMA number must appear on all packing lists, documentation and the return shipping label.

Customers are responsible for all shipping charges back to Specialty Light Sources on returned items.

SPECIALTY LIGHT SOURCES, INC. SPECIFICALLY DISAVOWS ANY OTHER REPRESENTATION, EXPRESSED OR IMPLIED, WARRANTY, OR LIABILITY RELATING TO THE CONDITION OF USE OF THE PRODUCT, AND IN NO EVENT SHALL SPECIALTY LIGHT SOURCES, INC. BE LIABLE OR RESPONSIBLE TO THE PURCHASER, OR ANY THIRD PARTY, FOR ANY DIRECT OR INDIRECT CONSEQUENTIAL OR INCIDNETAL DAMAGES, EVEN IF THE POSSIBILITY OF SUCH INCIDENTAL OR CONSEQUENTIAL DAMAGES HAS BEEN MADE KNOWN TO SPECIALTY LIGHT SOURCES, INC.